Yuan Garden Pasar Baru

The stuff gave us solution that’s kind solve the problem

It’s dirty, bad location, bad vibe I’m sorry to say but the guest and the people around is a bit weird it seems like on slums area even tho the room is clean but the dust is still there

Disappointing

I was assigned to a non smoking room, but when I entered I clearly noticed it was a smoking room. Then I got a new room, which was dirty. There were multiple stains of fluids above the bed. I went back to the reception and got again a new room. To me this was not clean and well maintained enough for the price I had to pay for the room.

Terrible experience, far below the price

no sound proof very noisy. Stay two days no warm water at all. Terrible cleaning level, flies on the breakfast.

Price is nice for people who don’t have much travel allowance.

Location is not good. Facility is little old and air not so fresh.

The majority of their services are 24/7; I can get food and even a massage at any time I wanted. It was within walking distance to several tourist sites. The hotel is well known enough that most taxi drivers know how to get there by mentioning the name. Food safety and handling is better than other places, it's why I was willing to pay to eat at the hotel than the locals as I saw a lot of questionable practices outside of the inn.

Communication was a challenge at times because not all workers are skilled in English. Although they had a pool with lovely scenic views, it was an open pool so rain water can fall right into the pool and it did so often due to the weather. The pool had no clear separation between adults and children, so one had to deal with the noisy kids or come back at a later time. My least favorite feature is the laundry, it was more expensive than paying two ride to the airport. I know for a fact local laundry companies aren't that expensive but they are easily charging over double the price. Had they simply install a self-service laundry room, I would've done it myself if it meant to avoid charges higher than western prices. Cleanliness wasn't 100%, I found dirt spots and mold in my room, but I try not to pick a bone about it because I know the cleaners are short on time and can't do a thorough job.

The hotel did not issue tax invoice, why? Other hotels have tax invoice, include 10% service charge and 11% government tax, why dont they include it in the invoice? They give me a paper same like a receipt, not a tax invoice but they told me it is the tax invoice. There must be cheating here I guess. And I can not claim back the cost for my business trip.

Great view over the city with clean spacious rooms and bathrooms. Amazing shower!

Only thing was that the pool is very cold

Good location in pasar baru. Nice view of Jakarta. Friendly staff. Executive rooms are spacious and nice.Breakfast is OK.Gym is nice.Cafe below the hotel is nice and convenient.

We had two rooms, one executive one "normal". The normal one was far below the executive. It stunk cigarette like an ashtray, although it wasn't allowed to smoke... No towel were given, had to ask, no hair dryer either, fridge and aircon didn't seem to make any cold. The executive room we booked had none of these problems and was much better maintained and confortable, it almost seemed like two different hotels. The elevators are clearly a pain in the butt. It can sometimes take more than 5minutes to go down! In my few days here, I feel like I spent most of my time in these elevators!! I didn't even know it was possible to spend so much time in an elevator... Pro tip: order your gojek/grab when you are in the lobby, not in your room as you can't guess how long it will take!

It was friendly front staff

Reception, and whole hotel. Rooms are not clean in bathroom there is now shower skirt, result whole bathroom underwater. The room self ok, AC just droops many many water to the floor in both rooms. The AC self was loud and hammer unregular very loud. It was needed to put below some trash and towels otherway whole ro with water. There was no option to get some food arround 0800pm. If we ask the reception to order a taxi, it was not working. After 1h of waiting we did by our self.

I only liked the bakery in the basement

I discovered bed bugs on the mattress. In the second room, the mattress was also very dirty and it also suggested an infestation. The staff were not impressed and admitted that they already had infestations on other floors. I wanted to change hotels and there was no compensation.The hotel is basically not well maintained. They don't offer an airport shuttle either, although it is listed.

Breakfast was the best part. Best bubur ayam!

one elevator was always not working so a lot of time was spent waiting. That was most annoying. Room service for any request, for example, cutlery or restaurant menu took really long and I had to remind them multiple times. They didn't have dry cleaning service even though it was on the laundry menu.One night the next door guests were having a party all night until 5am until I had to request twice to the front desk and they finally kicked them out.I requested non-smoking floor but I could clearly smell cigarette smoke on the floor I was on.

Love the King size bed and the room size.

Really need a shower curtain to keep the bathroom dry when showering.

Room Size

Room service and cleaning was not up to standard. Items in the room were constantly getting broken, lighting and blockage in sink. Ordered beverages in which front desk staff did not give me once I went downstairs.

The hight gave a great look over the city.

The lower floors looked out over an ugly concrete neighbourhood. Like the restaurant and the pool area.

The staff was friendly

The room was very small, especially the bathroom.

The Location was very close to all the major Sightseeing by foot Good Restaurants in the area..Tuk tuks & cabs just outside.Real value for money ?

Passable

The pool bar was not open and restaurant did not stock alcohol despite their advertising stating they had a pool bar.

Like the Club Suites Room when I enter , to be honest the room meet my expectation because I not used to stay at normal superior room , so the Club Suites is one of the best I can ever stay

The room water bottle could be more or could be a big bottle. Just two small bottle in the Club Room is not enough , I went to other hotel, they at least put 4 big bottles of mineral water in the room eventhough the room is just a superior room

Good location. Excellent room size with good view. Good choice of breakfast

Inability to pay by Visa - a globally accepted card.

The room

Breakfast is not like a 4 star hotel but more like a 2 star hotel. No coffee just coffeemix with hot water, and all the food were empty.... i was so dispointed